Refund Policy
Return & Refund Policy
Return Period
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Non-EU Customers: You have 30 days from the date you receive your item to request a return.
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EU Customers: In accordance with EU law, you have the right to cancel or return your order within 14 days for any reason, without giving a justification.
Eligibility for Return
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Items must be returned in the same condition as received: unworn or unused, with tags, and in the original packaging.
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Proof of purchase (receipt or order confirmation) is required.
How to Return
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To initiate a return, contact us at LumiPeine@outlook.com.
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Returns must be approved before sending; items sent without prior approval may not be accepted.
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Once approved, we will provide a return shipping label and detailed instructions.
Return Shipping Costs
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Non-EU Customers: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
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EU Customers: Shipping costs are determined according to local legislation.
Non-Returnable Items
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Certain items cannot be returned: perishable goods (food, flowers, plants), custom or personalized products, personal care items (e.g., beauty products), hazardous materials, flammable liquids or gases, sale items, and gift cards.
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Exceptions: Damaged, defective, or incorrect items will be accepted for return regardless of the above restrictions.
Exchanges
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To exchange an item, please return your original item and make a separate purchase for the replacement.
Refunds
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Once your return is received and inspected, we will notify you of the approval status.
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Approved refunds will be processed to your original payment method within 10 business days. Bank processing times may vary.
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If more than 15 business days have passed since approval and you have not received your refund, please contact us at LumiPeine@outlook.com.
Damages and Issues
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Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.